Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address when you request a quote, schedule service, or contact us.
• Service Information: Details about your property, pest concerns, and service history.
• Payment Information: Billing details necessary to process payments for our services.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Records: Records of phone calls, text messages, and emails exchanged with our team.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pest control services.
• Respond to your inquiries, quote requests, and service scheduling.
• Send appointment reminders, service updates, and follow-up communications.
• Process payments and maintain billing records.
• Send promotional offers and seasonal pest prevention tips (you may opt out at any time).
• Analyze website usage to improve our online experience.
• Comply with legal obligations and protect our rights.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our business, such as payment processors, scheduling software, and CRM platforms.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under California law (CCPA), you have the right to:

• Request access to the personal information we have collected about you.
• Request deletion of your personal information.
• Opt out of the sale of your personal information (we do not sell personal information).
• Not be discriminated against for exercising your privacy rights.

Text Messages (SMS)

By providing your phone number and requesting a quote or scheduling service, you consent to receive text messages from Pointer Pest Control related to your inquiry, appointment reminders, service updates, and follow-up communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: