Privacy Policy

Last Updated: March 2026

Pointer Pest Control ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pointerpestcontrol.com or use our pest control services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address when you request a quote, schedule service, or contact us.
  • Service Information: Details about your property, pest concerns, and service history.
  • Payment Information: Billing details necessary to process payments for our services.
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
  • Communication Records: Records of phone calls, text messages, and emails exchanged with our team.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our pest control services.
  • Respond to your inquiries, quote requests, and service scheduling.
  • Send appointment reminders, service updates, and follow-up communications.
  • Process payments and maintain billing records.
  • Send promotional offers and seasonal pest prevention tips (you may opt out at any time).
  • Analyze website usage to improve our online experience.
  • Comply with legal obligations and protect our rights.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party companies that assist us in operating our business, such as payment processors, scheduling software, and CRM platforms.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under California law (CCPA), you have the right to:

  • Request access to the personal information we have collected about you.
  • Request deletion of your personal information.
  • Opt out of the sale of your personal information (we do not sell personal information).
  • Not be discriminated against for exercising your privacy rights.

Text Messages (SMS)

By providing your phone number and requesting a quote or scheduling service, you consent to receive text messages from Pointer Pest Control related to your inquiry, appointment reminders, service updates, and follow-up communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Pointer Pest Control

Email: info@pointerpestcontrol.com

Phone: (916) 892-0005

Granite Bay, CA

Third parties we share information with

We share personal information with the following service providers, each of which is contractually limited to using the information to deliver their service to us:

  • Google Analytics 4 (Google LLC) — website traffic and behavior measurement. Operates in Consent Mode v2 on this site and does not load until you opt in. Google Privacy Policy.
  • Google Ads (Google LLC) — conversion measurement and audience remarketing. Loaded only after consent. Google Privacy Policy.
  • GoHighLevel / HighLevel, Inc. — customer relationship management and form submission handling. Receives information you submit through forms on this site. HighLevel Privacy Policy.
  • Call tracking provider — phone numbers on this site may be tracking numbers that record call metadata (caller number, duration; call recording may be enabled). Calls are used for service quality and marketing attribution.

We do not sell your personal information for money. Some sharing with advertising partners may qualify as “sharing” under CPRA; you can opt out below.

Cookies and consent

This site uses a consent banner to obtain your permission before any analytics, advertising, or session replay tools load. Until you click “Accept,” Google Consent Mode v2 blocks those tools from storing identifiers on your device. If your browser sends a Global Privacy Control (GPC) signal, we honor it automatically — no banner is shown and no tracking loads.

You can change your choice at any time by opening the cookie preferences:

Your rights under California law (CCPA / CPRA)

If you are a California resident, you have the following rights with respect to your personal information:

  • Right to know what personal information we collect, use, disclose, and share.
  • Right to delete personal information we have collected from you, subject to certain exceptions.
  • Right to correct inaccurate personal information we maintain about you.
  • Right to opt out of the sale or sharing of your personal information.
  • Right to limit the use and disclosure of sensitive personal information.
  • Right to non-discrimination for exercising any of the rights above.

To exercise any of these rights, email us at info@pointerpestcontrol.com or call (916) 892-0005. We may need to verify your identity before responding. We will respond within the 45-day window required by law.

Do Not Sell or Share My Personal Information

California residents can opt out of the sharing of personal information for cross-context behavioral advertising purposes. To opt out, click “Reject” in the cookie banner, enable Global Privacy Control in your browser, or email info@pointerpestcontrol.com.

Last updated: 2026-04-20. Pointer Pest Control may update this policy from time to time.